Creativity and innovation are fueled by the intelligence of people who have the freedom and right to express their ideas. No centrally conceived design can produce both the freedom needed to empower individual intelligence and the rapidly changing network of interconnections needed to bring free thinkers together in coordinated action with an intense focus. How can we nurture the creativity… Read more →
Great customer service doesn’t have to be complicated. There are four fundamental concepts that can improve the productivity and effectiveness of your customer service efforts: common sense, flexibility, problem-solving and recovery. Customer service isn’t just the name of a department in a company. It’s a simple philosophy that should be practiced by everyone within an organization, regardless of their position… Read more →
Every human contact is an opportunity to give the gift of positive feelings through the words you say. People can’t read your mind, but what you say can show that you care. Positive communication costs you nothing but a little effort, and the rewards are greater than the effort required. This could be as simple as a smile or calling… Read more →
Organising and managing your time enables you to work smarter rather than harder. Take responsibility for the way you use your time. When you can get the best value from each minute you can make time serve you, rather than you serving time. The most successful planners spend some quiet time at the end of each day planning for the… Read more →
Some ground rules for more effective team communication: Explore every person’s ideas fully and politely. Discipline yourself to listen and understand others’ ideas. Don’t argue or debate but explore and support. Demonstrate your openness and trust in others. Be an active contributor and consolidator of ideas. Focus on the team objectives and finding a solution. Be a purposeful, total system-oriented… Read more →
As a consultant, I hear many complaints from employees about their co-workers. But a lack of teamwork is the most common complaint. For many reasons, some people just don’t work well as part of the team. They might be too territorially focused, they might feel threatened, or they might be more comfortable working independently. But for many people, they just… Read more →
Health experts have recommended that burnout be classified as a medical condition. Experts have long-debated on how to define burnout, and if it should be considered a disease. The World Health Organization (WHO) is bringing more attention to the problem of work-related stress, by updating its definition of burnout in the new version of its handbook of diseases, the International… Read more →
The inspiration of leaders is multi-faceted. Leading other people means showing them the path to follow in a way that creates a desire for them to follow you. Being a leader means taking actions to influence others’ thinking or to guide their behaviour. Leading involves directing and inspiring performance and often pioneering the way forward. Organisational leadership includes all… Read more →
