Organisations need committed and consistent leadership. Leaders who are dedicated to continuously enhancing their employees’ levels of empowerment and that demonstrate their genuine care and concern for all of their people, creating customer and employee loyalty. Leadership is about behaviour first, skills second. Good leaders are followed chiefly because people trust and respect them, rather than the skills they possess. Leadership… Read more →
It’s unfortunate that a lack of employee empowerment is commonplace. It is difficult to get employees to make fast decisions in favour of a customer. The fear of getting fired or criticised is so great that many employees do not make decisions on the spot that favour the customer. However, without empowerment you will hardly become a service leader. Companies… Read more →
When it comes to communication, we all tend to think we’re pretty good at it. Truth is, even those of us who are good communicators aren’t nearly as good as we think we are. This overestimation of our ability to communicate is magnified when interacting with people we know well. Researchers at the University of Chicago Booth School of Business… Read more →
Powerful presenting is something that many people aspire to and it can be far easier than you may think! Knowledge, process and emotional expression are the critical elements that every presenter needs to be mindful of. Here are three aspects of powerful presenting to keep in mind before your next presentation: 1. Focus The wise presenter knows that the success… Read more →
Each one of us has our own skills and talents, and we can develop them to propel ourselves into positions of influence. Here are seven ways to enhance those talents: 1. Develop your critical decision-making skills. Decisiveness is not a trait we’re born with — it’s a skill that can be learned. Analyze your process of critical decision-making to spot… Read more →
When it comes to delivering feedback and criticism, there are best practices that, when used correctly, can improve performance, enhance trust and respect, and advance the achievement of mutual goals. Used incorrectly, and it can be toxic to a relationship. Here are four guidelines to delivering criticism that improves performance, trust and respect, and advances the achievement of mutual goals:… Read more →
Active listening is a skill that is often overlooked, but it’s a big problem in management-employment communications. Manager-leaders who practice and embrace active listening will benefit from improved relationships with their employees, and ultimately a more productive and happy team. The art of active listening Active listening is a method of listening in which the listener clearly understands what the… Read more →
How good would you say your company is at what it does? How high are the standards that it sets? Now be honest – do those responsible for communicating information about your organisation match those standards? Senior executives need to communicate with each other and with those above them. Do your high potentials know how senior executives think and can… Read more →
Training and development initiatives can transform organisations by providing skills and skill enhancement to your employees, increasing their efficiency and productivity. Training also leads to higher job satisfaction, which shows up in better corporate performance. Most managers recognise this. They want a competitive high performance organisation but they don’t know where to begin. There are 5 key reasons why managers don’t… Read more →
General Norman Schwarzkopf summarised everything he had learned about leadership in his thirty-plus years in the US Army in two rules, one of which he called (for reasons unknown and unexplained) rule number thirteen. Rule Thirteen was “When in charge, take charge.” In his remarks that evening he emphasised the second phrase – take charge – encouraging his young cadets… Read more →