Improving employee retention through training is a strategic management tactic that is frequently overlooked. All too often a business assumes giving people a salary raise or more vacation time will create job satisfaction. Instead, what happens is the staff adjusts their standard of living to consume the raise and is away from their jobs longer due to the increased paid leave time. However, this does not mean that they are satisfied at work.
It is difficult to do any job when you don’t have access to the right training. Struggling through a job, or spending time doing a job wrong, results in frustration and often leads to conflict between employees, and employees and managers. The employees feel as if their employer really doesn’t care enough about the quality of the job being done if they refuse to invest in training. The result is the staff and the employer are unhappy with the results.
Employees who sense that their employer is not willing to invest in adequate training will likely seek out other employment opportunities. Staff turnover is an expensive proposition for a business. Anytime an employee leaves and must be replaced, there is a learning curve for new staff where during this time productivity will drop. In addition, the manager must spend an inordinate amount of time making sure the replacement staff has enough information to do the job. Then the cycle starts all over again.
Increasing employee retention is possible by providing staff training and development opportunities. But it cannot be training just for training’s sake, it must be focused on providing the tools and knowledge that staff will need in order to do their job more effectively.