Organisations need committed and consistent leadership. Leaders who are dedicated to continuously enhancing their employees’ levels of empowerment and that demonstrate their genuine care and concern for all of their people, creating customer and employee loyalty.
Leadership is about behaviour first, skills second. Good leaders are followed chiefly because people trust and respect them, rather than the skills they possess.
Leadership is different to management. Management relies more on planning, organisational and communication skills. Leadership relies on management skills too, but more so on qualities such as integrity, honesty, humility, courage, commitment, sincerity, passion, confidence, positivity, wisdom, determination, compassion and sensitivity. Some people grow more naturally into leadership than others. Most people don’t seek to be a leader, but those who want to be leaders can develop their leadership ability.
Leadership styles can vary. Some leaders have one style which is best suited for certain situations and wrong for others. Some leaders are able to adapt and use different leadership styles for given situations.
Some leaders lead by example and are very ‘hands on'; others are more distanced and let their people get on with it. The example you set in the way you work and conduct yourself is paramount. If you set low standards, then you can only blame yourself for low standards reflected in your people.
Last but not least, an important behaviour that will earn you the respect and trust among your people: always give your people the credit for your achievements and successes. Never take the credit yourself even if much of it is done by you, which would be unlikely anyway. You must, however, take the blame and accept responsibility for any failings or mistakes that your people make. Never publicly blame another person for a failing. Their failing is your responsibility.
Develop your managers and leaders and provide them the opportunity to learn what it takes to be a good role model and create an environment that attracts customers and employees. Remember, your team’s success is your success, and their failure is your responsibility!