Giving feedback is one of the most important interpersonal skills for any manager. Whenever you give others feedback, keep in mind that you are putting your interpersonal skills to the test. You likely have ongoing interactions with the person you are giving feedback to, so use your feedback to reinforce good relations.
Here are recommendations on giving feedback:
- Be descriptive.
- Give information and observations
- Don’t judge, critique or analyse
- Be candid and constructive
- Let the other person decide on what’s ”good” or “bad”
- Build on strengths.
- Be affirmative and supportive
- Point out resources and achievements
- Point out areas for development
- Describe how strengths can be enhanced
- Stress doable action steps.
- Describe desirable new behaviour
- Don’t downgrade old behaviour
- Be specific, practical
- Don’t judge personality, avoid generalizing
- Summarise opportunities.
- Stress alternatives
- Stress benefits