1. Clear Purpose
The vision, mission, goal, or task of the team has been defined and is now accepted by everyone. There is an action plan.
The climate tends to be informal, comfortable, and relaxed. There’s no obvious tension or signs of boredom.
There is plenty of discussion and everyone is encouraged to participate.
Members of the team use effective listening techniques such as questioning, paraphrasing, and summarising to share and explore ideas.
5. Civilized Disagreement
There is disagreement, but the team is comfortable with this and shows no signs of avoidance, smoothing over, or suppressing conflict.
6. Consensus Decisions
For important decisions, the goal is substantial but not necessarily unanimous agreement through open discussion of everyone’s ideas, avoidance of formal voting, or easy compromises.
7. Open Communication
Team members feel free to express their feelings on the tasks as well as on the group’s operation. There are few hidden agendas. Communication takes place outside of meetings.
8. Clear Roles and Work Assignments
There are clear expectations about the roles played by each team member. When action is taken, clear assignments are made, accepted, and carried out. Work is fairly distributed among team members.
9. Shared Leadership
While the team has a formal leader, leadership functions shift from time to time depending upon the circumstances, the needs of the group, and the skills of the members. The formal leader models the appropriate behaviour and helps establish positive norms.
10. External Relations
The team spends time to develop key outside relationships, mobilising resources, and building credibility with important players in other parts of the organisation.
11. Style Diversity
The team has a broad spectrum of team-player types including members who emphasise attention to task, goal setting, focus on process, and questions about how the team is functioning.
Periodically, the team stops to examine how well it is functioning and what may be interfering with its effectiveness.