Training and development initiatives can transform organisations by providing skills and skill enhancement to your employees, increasing their efficiency and productivity. Training also leads to higher job satisfaction, which shows up in better corporate performance. Most managers recognise this. They want a competitive high performance organisation but they don’t know where to begin. There are 5 key reasons why managers don’t… Read more →
Leadership coaching has resurfaced after the financial crash of 2007 with more and more companies valuing what it brings to the table. This demand has been fueled by a considerable number of CEO failures over the last ten years. As such, the solution has been identified to provide leaders and future leaders with a leadership coach to bring out the… Read more →
Salespeople and customer service representatives play a vital role in creating a successful interface between customers and the company’s offering. Retail, wholesale, and manufacturing businesses require employees who have developed communication skills that lead to strong customer relationships. Whether working face-to-face with customers or reaching out to clients through sales and marketing, employees are responsible for how an organisation is… Read more →
Many employers are trying to make good on their New Year’s resolutions. One of the biggest resolutions among management this year was to boost employee engagement. And while this is an important goal, it can be incredibly difficult to achieve. One of the biggest hurdles is for management to focus on the process, rather than the outcome. However, by focusing… Read more →
Align your learning & development programs with the following four elements: (click image to enlarge)
In 2015, U.S. organizations spent approximately $70 billion on training. Smaller companies spent around $1,105 per employee on average, not taking into account the productivity lost while the employee was out. Larger companies often doubled this investment. Clearly employers understand the importance of training, and are willing to devote resources to it; however, it’s rare that these organizations see a… Read more →
Positive experiences are the key to organizational success. McKinsey & Co.’s CEO Guide helps executives know how they may gain their competitive advantages by creating exceptional customer experiences. The smartest companies already know and act on the fact that they are in the customer experience business. Equipped with advanced analytics, business leaders now have the insights they need to build… Read more →
As audiences go global and you need to reach more people through technology (including webinars, conference calls and teleconference), you must consider the challenges to connecting with a virtual audience. Here are 10 valuable best practices to ensure you communicate successfully. 1. Be Brief Audiences begin to lose attention after roughly 10 minutes of hearing from the same presenter. If… Read more →
Poor interpersonal communication seems to some up quite frequently these days when people are discussing workplace issues or analysing the reasons behind various problems. But is it really the felon, or has some underlying situation caused the communication breakdown? Is ‘poor communication’ becoming a scapegoat that allows us to ignore the real problems plaguing the workplace? How often do organisations… Read more →
It’s no mistake and it should not come as a surprise that those who are assertive in life and at the workplace achieve better results and greater career prospects. Many times though, we are afraid to ask for what we need, feeling we are being too pushy or rude to others. Today’s business environment requires that we have the flexibility… Read more →