The Four Elements of Modern Learning & Development
Align your learning & development programs with the following four elements: (click image to enlarge)
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Make sure training isn’t wasted
In 2015, U.S. organizations spent approximately $70 billion on training. Smaller companies spent around $1,105 per employee on average, not taking into account the productivity lost while the employee was out. Larger companies often doubled this investment. Clearly employers understand the importance of training, and are willing to devote resources to it; however, it’s rare that these organizations see a… Read more →
The customer experience revisited
Positive experiences are the key to organizational success. McKinsey & Co.’s CEO Guide helps executives know how they may gain their competitive advantages by creating exceptional customer experiences. The smartest companies already know and act on the fact that they are in the customer experience business. Equipped with advanced analytics, business leaders now have the insights they need to build… Read more →
10 tips for effective virtual presentations
As audiences go global and you need to reach more people through technology (including webinars, conference calls and teleconference), you must consider the challenges to connecting with a virtual audience. Here are 10 valuable best practices to ensure you communicate successfully. 1. Be Brief Audiences begin to lose attention after roughly 10 minutes of hearing from the same presenter. If… Read more →
Understanding interpersonal communication problems
Poor interpersonal communication seems to some up quite frequently these days when people are discussing workplace issues or analysing the reasons behind various problems. But is it really the felon, or has some underlying situation caused the communication breakdown? Is ‘poor communication’ becoming a scapegoat that allows us to ignore the real problems plaguing the workplace? How often do organisations… Read more →
Why you should develop assertive communication skills
It’s no mistake and it should not come as a surprise that those who are assertive in life and at the workplace achieve better results and greater career prospects. Many times though, we are afraid to ask for what we need, feeling we are being too pushy or rude to others. Today’s business environment requires that we have the flexibility… Read more →
Body language tips from a world class presenter
A great presentation takes more than preparation and verbal skills. According to the 2014 Toastmasters International World Champion, Dananjaya Hettiarachchi, body language is just as important. Here are Dananjaya’s 4 best tips: Keep your body open. When you are nervous, you try to cover your “vital organs”. Avoid barriers between you and the audience (ex: arms crossed). Have your Palms open…. Read more →
The Power of Benefits
In the War for Talent, employee benefits have great power. A recent report from the insurance company Aflac, details just how powerful a role benefits play in attracting and retaining good people. The 2016 Aflac WorkForces Report is a study of employee benefits that examined benefits trends, and attitudes. Employers are in for a bumpy ride As the economy has… Read more →
8 things successful people do
“Success is a game of habits.” Creating positive daily habits allows you to put a successful routine in place. Nicolas Cole, in his article in Inc., describes 8 key habits that successful people do: 1. Plan ahead. Spend time each night and at the end of the week reflecting what you’ve accomplished and make a list of what you want… Read more →
10 steps for managing culturally diverse teams
The following 10 steps are for managers who lead culturally diverse teams: 1. Identify the strengths of your management style so far. These qualities have led you to where you are now and are right at hand. Name them and describe how they support you. 2. Find out which ones may cause “natural difficulty” because they are not on the same spectrum… Read more →