If two otherwise equally qualified individuals compete for the same senior position in an organisation, most of the time the one with better communication skills will get the job. Information and the ability to convey it effectively is power.But it’s not just about speech. Communication takes place in many forms – audio, visual, and physical touch. It consists of talking,… Read more →
Human Resources managers, and most management teams, understand the value of strongly engaged employees. It means more productive, more competitive and more resilient organisations. While its importance is easy to acknowledge, making engagement happen is a more complex challenge. Many organisations have not developed managers that know how to effectively grow and sustain employee engagement. So how do you improve employee engagement and create… Read more →
2018 is going to be a challenging year for employers looking to hire the talent they need. The intensifying labor shortages will prompt a variety of changes to the way employers recruit and retain talent. 1. Upward pressure on wages. The war for talent has finally arrived and talent shortages are forcing business leaders to take a new look at… Read more →
In the majority of cases, employees who are without motivation, support, and coaching from their managers, will face a difficult time developing their talents on their own. Research has shown that the support and effective involvement of managers is the single most important factor in determining whether what an employee learns in a classroom transfers into actual changes in behaviour… Read more →
The importance of retaining top organisational talent cannot be understated. It’s easier than ever to leave one’s current position to find greener pastures elsewhere. The switching costs of seeking new employment are no longer as significant a factor in deciding whether or not to leave an organisation. Organisations spend thousands of dollars hiring the very best talent, and more dollars… Read more →
For many entrepreneurial or owner-operator businesses, a big challenge is that the “boss” becomes the architect and decision-maker in every critical area of the business. As a consequence, people who are hired and stay with the business become comfortable with that management style. In fact, most decisions are delegated upwards. In the early phases of the business this works admirably,… Read more →
Increasing demands on an organisation’s workforce requires managers to work at higher levels of performance with fewer resources and staff. Developing employees through on-the-job coaching or mentoring can increase the organisation’s ability to succeed. Coaching and mentoring can inspire and empower employees, build commitment, increase productivity, grow talent, and promote success. These are essential elements of a modern management practice…. Read more →
Make your training succeed with these useful tips: Prioritize your areas of need. Identify those areas where an upgrading of skills would bring about a high return. Look for the high leverage positions. If your company is sales- or service-driven, a useful place to look is to those who have direct contact with your customers and the people who manage… Read more →
When training fails, it is usually because of poor planning or because the necessary conditions for success have not been secured . A large percentage of skills training such as sales, customer service, or management training fails to produce results. And it’s not because the participants were stupid, lazy, or unmotivated or that the material was irrelevant or not well… Read more →
Organisations need committed and consistent leadership. Leaders who are dedicated to continuously enhancing their employees’ levels of empowerment and that demonstrate their genuine care and concern for all of their people, creating customer and employee loyalty. Leadership is about behaviour first, skills second. Good leaders are followed chiefly because people trust and respect them, rather than the skills they possess. Leadership… Read more →