“Just because they build it, do we have to come?” Yes, technology know-how and social media savvy are essential for all of us who want to stay tuned with the times. But “No,” we don’t have to immerse ourselves in the bad habits modeled and created by others. We can communicate like the speaking pros we are. After all, we… Read more →
Q: People tell me I should have a strong elevator speech or a commercial. Why and what should it include? A: Knowing how to articulate your organisations values and expertise in a short and concise way is immensely valuable to your networking and business promotion success, but to be effective, it has to be genuine and it has to have… Read more →
Leaders differ greatly in their personalities and their approaches to management. But all effective leaders share one characteristic. They possess a positive self-image. They see themselves as capable individuals, worthy of self-respect and the respect of others. Inner strength and courage empower these individuals with self-confidence. They know that deep within them lies the potential for success! Self-image is the… Read more →
Muda is the traditional Japanese term for waste. It is also a key concept in the Toyota Production System. Waste is any activity that does not add value. Reducing or eliminating muda is one of the fundamental objectives of any quality-oriented person. Taichi Ohno of Toyota identified what are called the seven wastes or seven mudas, being the most common… Read more →
Organising and managing your time will enable you to work smarter rather than harder. Take responsibility for the way you use time and when you get the best value from each minute you can make time serve you, rather than you serve time.
The inspiration of leaders is multi-faceted. Leading other people means showing them the path to follow in a way that creates a desire for them to follow you. Being a leader means taking actions to influence others’ thinking or to guide their behaviour. Leading involves directing and inspiring performance, and often pioneering the way forward. Organisational leadership includes all this… Read more →
Leadership is an element of many of our training courses. We believe that the development of leadership skills is a requirement for success at any trade or position. True leadership is an Art and a Science. As with any skill, it takes training and instruction to develop.
Are your revenues and margins getting squeezed? Do you find yourself under pressure to drop your price? Buyers are becoming increasingly proficient at negotiating with suppliers and are demanding ever-greater concessions. Only those sales people who are truly skilled at negotiating will be able to close deals that maintain profitability.
Would you like to make the most effective use of your time and move your life ahead further? Good time management is based on knowing what has to be done, assigning priorities to each task and then starting to do the most important things first. Never work on a B or C priority task, until you have completed the entire… Read more →
Great customer service doesn’t have to be complicated. There are four fundamental concepts that can improve the productivity and effectiveness of your customer service efforts: common sense, flexibility, problem solving and recovery. Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced by everyone in an organization, regardless of their… Read more →