Active listening is a skill that is often overlooked, but it’s a big problem in management-employment communications. Manager-leaders who practice and embrace active listening will benefit from improved relationships with their employees, and ultimately a more productive and happy team. The art of active listening Active listening is a method of listening in which the listener clearly understands what the… Read more →
How good would you say your company is at what it does? How high are the standards that it sets? Now be honest – do those responsible for communicating information about your organisation match those standards? Senior executives need to communicate with each other and with those above them. Do your high potentials know how senior executives think and can… Read more →
General Norman Schwarzkopf summarised everything he had learned about leadership in his thirty-plus years in the US Army in two rules, one of which he called (for reasons unknown and unexplained) rule number thirteen. Rule Thirteen was “When in charge, take charge.” In his remarks that evening he emphasised the second phrase – take charge – encouraging his young cadets… Read more →
As audiences go global and you need to reach more people through technology (including webinars, conference calls and teleconference), you must consider the challenges to connecting with a virtual audience. Here are 10 valuable best practices to ensure you communicate successfully. 1. Be Brief Audiences begin to lose attention after roughly 10 minutes of hearing from the same presenter. If… Read more →
Poor interpersonal communication seems to some up quite frequently these days when people are discussing workplace issues or analysing the reasons behind various problems. But is it really the felon, or has some underlying situation caused the communication breakdown? Is ‘poor communication’ becoming a scapegoat that allows us to ignore the real problems plaguing the workplace? How often do organisations… Read more →
It’s no mistake and it should not come as a surprise that those who are assertive in life and at the workplace achieve better results and greater career prospects. Many times though, we are afraid to ask for what we need, feeling we are being too pushy or rude to others. Today’s business environment requires that we have the flexibility… Read more →
When I’m with a client or prospect, I pay close attention to the pain points. Why is this important? Pain points are irritations, frustrations, things that cause stress, or something that someone wants to fix. Many times the bigger the pain is, the bigger the opportunity, and the quicker the engagement. When talking to clients or prospects, they don’t usually… Read more →
Some indicators that your people need further development of their communication and influencing skills: 1. Your team members have difficulty overcoming the excuses and tactics of the supplier when convincing them to improve their materials/product quality. 2. It takes too long for your team members to get to an agreement or start the work as planned. Your team members do… Read more →
7 factors that will elevate you above any competition. Follow the link below to read the full article by David A. Fields, including suggested action planning. Responsiveness – the most attentive consultant has a huge edge over the competition – even more experienced competitors. Demonstrate the trust triangle – In a prospect’s mind, you’re trustworthy if you’re thinking of his best… Read more →
Take this short quiz that will help you evaluate and think about your current communication abilities. Think of a recent important conversation you’ve had. How many of these questions can you answer ‘YES’ to? Did I prepare ahead of time for this conversation? Did I think about the best way to approach this person? Was I aware of the other person’s communication… Read more →