Management is working with and through individuals and groups to accomplish organisational goals. Management is the efficient utilisation of human, financial and physical resources in an organised effort towards common goals. Essential managerial functions include: planning, organising, motivating, information sharing. Planning: setting goals and objectives for the organisation or unit, and developing “work maps” that show how these goals and objectives… Read more →
Motivating people to do their best work, consistently, has been an enduring challenge for executives and managers. Yet, managers cling to obsolete and counterproductive ideas about what motivates employees, ideas that actually harm productivity and employee well-being. Gallup estimates disengaged workers cost businesses $300-billion a year. Following are three of the most common myths about motivation: 1. Money is the best motivator It seems business… Read more →
Gain commitment in others you coach by following the coaching skills below: Making time to coach, and being seen by employees as giving it a high priority Considering each individual and his or her learning needs Finding or making coaching opportunities which meet learning needs Asking questions to bring out further information that contributes to attitude change Actively listening Observing performance… Read more →
The meaning of our communication is based on the response we get from the other person. It is pointless to insist on a meaning that is lost on the listener, especially when the response you get is entirely separate from your intent. When communicating with others, what matters more: what we intend to convey, or the response we get? Who… Read more →
For the first time in modern history, the workforce is composed of four generations of employees–Traditionalists (born before 1946), Baby Boomers (born between 1946-1965), Generation X (born between 1966 and 1980) and Generation Y/Millennials (born between 1981 and 2000). Because each generation came of age in a distinct era, each is believed to have its own—and often vastly different— perspective… Read more →
“I’m experienced, competent, ethical and knowledgeable – so why don’t I have more paying clients?” Having all of the above traits doesn’t prevent a big fear – the fear of selling (oh, that horrible word) your services. There is no way you can avoid selling, so how can you make it less scary? Have the right attitude. I’ve heard consultants… Read more →
Muda is the traditional Japanese term for waste. It is also a key concept in the Toyota Production System. Waste is any activity that does not add value. Reducing or eliminating muda is one of the fundamental objectives of any quality-oriented person. Taichi Ohno of Toyota identified what are called the seven wastes or seven mudas, being the most common… Read more →
Organising and managing your time will enable you to work smarter rather than harder. Take responsibility for the way you use time and when you get the best value from each minute you can make time serve you, rather than you serve time.
Leadership is an element of many of our training courses. We believe that the development of leadership skills is a requirement for success at any trade or position. True leadership is an Art and a Science. As with any skill, it takes training and instruction to develop.
Sourcing, engaging, and retaining talent is a universal global challenge. According to a recent global survey conducted by Deloitte, the International Society of Certified Employee Benefit Specialists, and the International Foundation of Employee Benefit Plans, human resource professionals across the globe have continued to be challenged by attracting and retaining top talent. These data are congruent with other recent studies… Read more →