Creativity and innovation are fueled by the intelligence of people who have the freedom and right to express their ideas. No centrally conceived design can produce both the freedom needed to empower individual intelligence and the rapidly changing network of interconnections needed to bring free thinkers together in coordinated action with an intense focus. How can we nurture the creativity… Read more →
Great customer service doesn’t have to be complicated. There are four fundamental concepts that can improve the productivity and effectiveness of your customer service efforts: common sense, flexibility, problem-solving and recovery. Customer service isn’t just the name of a department in a company. It’s a simple philosophy that should be practiced by everyone within an organization, regardless of their position… Read more →
Every human contact is an opportunity to give the gift of positive feelings through the words you say. People can’t read your mind, but what you say can show that you care. Positive communication costs you nothing but a little effort, and the rewards are greater than the effort required. This could be as simple as a smile or calling… Read more →
As a consultant, I hear many complaints from employees about their co-workers. But a lack of teamwork is the most common complaint. For many reasons, some people just don’t work well as part of the team. They might be too territorially focused, they might feel threatened, or they might be more comfortable working independently. But for many people, they just… Read more →
Health experts have recommended that burnout be classified as a medical condition. Experts have long-debated on how to define burnout, and if it should be considered a disease. The World Health Organization (WHO) is bringing more attention to the problem of work-related stress, by updating its definition of burnout in the new version of its handbook of diseases, the International… Read more →
The inspiration of leaders is multi-faceted. Leading other people means showing them the path to follow in a way that creates a desire for them to follow you. Being a leader means taking actions to influence others’ thinking or to guide their behaviour. Leading involves directing and inspiring performance and often pioneering the way forward. Organisational leadership includes all… Read more →
Employees and their managers view training from different perspectives, and recent surveys highlight the strategies necessary for training initiatives to consistently produce a measurable impact on loyalty and productivity. Many managers believe employees are overwhelmed with current responsibilities and generally uninterested in new training activities. They say time is short, budgets are limited and there is no point in providing… Read more →
Do the members of your team view themselves as a group of individuals who work independently of one another, or as a collection of individuals who work interdependently with each other? Read on to learn 6 key differences between ‘Groups’ and ‘Teams’. GROUPS TEAMS Members think they are grouped together for administrative purposes only. Individuals work independently; sometimes at cross purposes… Read more →
Too often, organisations breed a culture of competition in which employees, departments and offices tolerate each other instead of collaborating with one another. But if an organisation breaks down internal silos and works in harmony, then it can partake in meaningful discussions that ultimately will push innovation forward. In developing this collaborative climate, organisations must first have the support of… Read more →
A leader’s role is complex and multifaceted. Being a leader means showing others the path to follow in a way that motivates them to follow you. A leader takes actions to influence others’ thinking or guide their behaviour. Leading involves directing and inspiring performance and often pioneering as well. Organisation leadership includes all this and much more. More is expected… Read more →