A performance appraisal is an important part of performance management. In itself it is not performance management, but it is one of the range of tools that can be used to manage performance. Because it is most usually carried out by line managers rather than HR professionals, it is important that they understand their role in performance management and how… Read more →
Give positive spoken communication. It costs you nothing but a little effort, and the rewards are great. Every human contact is an opportunity to give the gift of good feelings through the words you say. People can’t read your mind; what you say is evidence that you care.
Confusion, misunderstanding, discontent and unsatisfactory internal and external customer service causes employee turnover and a huge drain on profitability. Managing performance requires us to reconcile care for and development of our people, and ensuring that departmental and organisational aims are achieved. Managing performance requires us to strike a balance between compassion and accountability. Effective managers strive to balance these two areas… Read more →
In the first part (click here) of The Leadership Pipeline, we discussed why potential for leadership and good management often goes unfulfilled. ‘.. at least fifty percent of the people in leadership positions are operating at far below their assigned level. They have the potential to be leaders, but that potential is going unfulfilled’. – ‘The Leadership Pipeline’ Star performers who are… Read more →
A good friend of mine recommended that I read, ‘Strategy and the Fat Smoker’ by David Maister, while we were discussing business management issues one day. Intrigued by the title, I “googled” it and became more interested in the book. It’s available on Kindle, so I got a copy straight away and started to read. Once I started, I could… Read more →
In their highly acclaimed book, ‘The Leadership Pipeline – How to build the leadership-powered company’ , Ram Charan, Stephen Drotter and James Noel begin by highlighting the work carried out by Walt Mahler, a respected human resource consultant and teacher at General Electric during the early 1970’s. At that time, Walt Mahler’s work involved the GE succession planning process and in particular,… Read more →
As a consultant, I hear many complaints from employees about their co-workers. But a lack of teamwork is the most common complaint. For many reasons, some people just do not work well as part of the team. They might be territorially focused, they might be threatened, or they might be just independent. But for many people they just don‘t understand… Read more →
Do the members of your work unit view themselves as a group of individuals who work independently of one another, or as a collection of individuals who work interdependently with each other? The following are 6 key differences between ‘Groups’ and ‘Teams’.
Do you ever feel you need an attitude adjustment? Day in and day out, attitudes are one thing that leaders, managers and individuals find themselves having to deal with. All of us have had situations where an attitude was not only the cause of frustration, but also turmoil within an organization. How many times have you seen an attitude dealt… Read more →