management

Increase net profit by 30%

Increase net profit by 30%

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Confusion, misunderstanding, discontent and unsatisfactory internal and external customer service causes employee turnover and a huge drain on profitability. Managing performance requires us to reconcile care for and development of our people, and ensuring that departmental and organisational aims are achieved. Managing performance requires us to strike a balance between compassion and accountability. Effective managers strive to balance these two areas… Read more →

The Leadership Pipeline (part 2)

The Leadership Pipeline (part 2)

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In the first part (click here) of The Leadership Pipeline, we discussed why potential for leadership and good management often goes unfulfilled. ‘.. at least fifty percent of the people in leadership positions are operating at far below their assigned level. They have the potential to be leaders, but that potential is going unfulfilled’. – ‘The Leadership Pipeline’ Star performers who are… Read more →

Book recommendation: 'Strategy and the Fat Smoker'

Book recommendation: ‘Strategy and the Fat Smoker’

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A good friend of mine recommended that I read, ‘Strategy and the Fat Smoker’ by David Maister, while we were discussing business management issues one day. Intrigued by the title, I “googled” it and became more interested in the book. It’s available on Kindle, so I got a copy straight away and started to read. Once I started, I could… Read more →

The Leadership Pipeline (part 1)

The Leadership Pipeline (part 1)

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In their highly acclaimed book, ‘The Leadership Pipeline – How to build the leadership-powered company’ , Ram Charan, Stephen Drotter and James Noel begin by highlighting the work carried out by Walt Mahler, a respected human resource consultant and teacher at General Electric during the early 1970’s. At that time, Walt Mahler’s work involved the GE succession planning process and in particular,… Read more →

Changes in thought, changes in attitude

Changes in thought, changes in attitude

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Do you ever feel you need an attitude adjustment? Day in and day out, attitudes are one thing that leaders, managers and individuals find themselves having to deal with. All of us have had situations where an attitude was not only the cause of frustration, but also turmoil within an organization. How many times have you seen an attitude dealt… Read more →

Watch your thoughts; they become words.

Watch your words; they become actions.

Watch your actions; they become habits.

Watch your habits; they become character.

Watch your character; it becomes your destiny.