Salespeople and customer service representatives play a vital role in creating a successful interface between customers and the company’s offering. Retail, wholesale, and manufacturing businesses require employees who have developed communication skills that lead to strong customer relationships. Whether working face-to-face with customers or reaching out to clients through sales and marketing, employees are responsible for how an organisation is… Read more →
Are your revenues and margins getting squeezed? Do you find yourself under pressure to drop your price? Buyers are becoming increasingly proficient at negotiating with suppliers and are demanding ever-greater concessions. Only those sales people who are truly skilled at negotiating will be able to close deals that maintain profitability.